
BlackBerry Branding Guidelines Version 4.0
What’s a brand?
More than a name or a logo.
More than a name or a logo on a box.
And more, ultimately, than what the box contains.
What’s inside the box may change, after all –or be
succeeded by some other product that’s better, faster
and less expensive. Son
y, f
or example, has launched
new lines of television sets to keep pace with
advancing display technologies. Though their
venerable Trinition®televisions have been retired,
the power of the Sony
®brand endures and draws
customers to their new Grand WEGA, BRAVIA and
SXRD products.
The guidelines that govern communications for
BlackBerry products and services are part of a much
larger effort — to build awareness, understanding
and preference for the BlackBerry brand and
BlackBerry products and services in the markets in
which we compete. To build a brand that endures.
Building an enduring brand
A brand is a shorthand representation—often
communicated in a single word or symbol—of
everything a company is, does and stands for.
That representation can be seen most clearly
in promotional messages and in the quality of
the cus
tomer’s experience in buying, using and
servicing a branded product.
But the brand’s representation communicates other,
less obvious aspects of the brand that are just as
important. A clear promise, for example, that is
important and memorable to customers. A distinc-
tive, recognizable personality that is inseparable
from the brand itself, informing not only advertising
and communications but behavior as well.
Consistency is everything
Achieving the goal of an enduring brand requires
a conscious, coordinated, consistent approach to
communications and behavior. That approach is
based on the understanding that every choice and
every decision —not advertising or collateral alone
—communicat
es something to someone about the
BlackBerry brand.
When the brand’s messages are developed ad hoc,
focused solely on the needs of the moment, they
have no lasting impact and represent a short-
sighted use of scarce marketing dollars.
But when messages are delivered within a consis-
tent framework and reinforce the brand’s promise
and personality, their impact can be leveraged to
boost awareness and heighten brand recognition
and preference. Promotional dollars work twice as
hard, serving short-term sales goals as well as
longer-term objectives for the brand.
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