
1. On each computer in the BlackBerry Domain that hosts the BlackBerry Administration Service or BlackBerry
Monitoring Service, open the BlackBerry Configuration Panel.
2. Click the Administration Service - High Availability tab.
3. Click Synchronize.
If you upgrade from BlackBerry® Enterprise Server 4.1 SP7 using an in-place upgrade process, BlackBerry devices
running BlackBerry® Device Software 5.0 no longer receive data from the BlackBerry Synchronization Service and
the BlackBerry Synchronization Service log file includes the following message: "[SYNC-UserControl] Configuration
Channel data will not be sent until key is generated. [DisplayName:UserID]". (DT 833081, DT 821972)
Workaround: Perform one of the following actions:
• Instruct the user to delete the Sync service book from the device and resend the service book.
• Instruct the user to generate new encryption keys on the device.
For more information about this issue, visit www.blackberry.com/btsc to read KB24264.
In some circumstances, if you upgrade to the latest JRE™, and then upgrade to the BlackBerry Enterprise Server
5.0 SP2, an earlier version of JRE is installed with the BlackBerry Enterprise Server software. (DT 769397)
If the BlackBerry Enterprise Server includes evaluation license keys and enterprise license keys, and you upgrade
to version 5.0 SP2 or SP3, the setup application does not prompt you to fix this issue before starting the upgrade
process. (DT 743460)
When you upgrade the BlackBerry Enterprise Server, the setup application does not upgrade the Microsoft® SQL
Server® Native Client. (DT 732061)
Workaround: Manually install the latest version of the Microsoft SQL Server Native Client when upgrading from
BlackBerry Enterprise Server 5.0.
If you upgrade from BlackBerry Enterprise Server 5.0 SP1, and you are upgrading the only BlackBerry Administration
Service instance in the BlackBerry Domain, the setup application permits you to remove the BlackBerry
Administration Service. This can leave your organization without a running BlackBerry Administration Service. (DT
637461)
If a BlackBerry Administration Service upgrade failed because of insufficient disk space and you reinstall it, the
setup application completes successfully, but the value of the "JVM® Option Number 8" registry key is blank. (DT
622976)
Workaround: Add the registry key manually.
1. Click Start > Run.
2. Type regedit.
3. Navigate to \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters.
4. Change the value of JVM Option Number 8 to -
Djboss.partition.name=RIM_BES_BAS_HA_########_BLACKBERRYNEW.
Release Notes
Upgrade process known issues
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