
Known issues
4
Activation known issues
When migrating a user from BlackBerry® Enterprise Server 4.1 SP6 to BlackBerry Enterprise Server 5.0 SP2 or SP3
using the BlackBerry Enterprise Transporter, the user sees an "Activation Complete" message when the
synchronization is complete. (DT 893546, DT 879990)
When a BlackBerry® device user who has a BlackBerry® Internet Service account and a BlackBerry Enterprise Server
account activates a new BlackBerry device, the user cannot send email messages using the BlackBerry Internet
Service account. (DT 617358)
Workaround: Reactivate the BlackBerry Internet Service account.
When a user exceeds the maximum number of attempts for entering the enterprise activation password, there is
no notification message displayed on the device. The user has to manually cancel the enterprise activation. (DT
253518)
The BlackBerry Enterprise Server cannot activate a user who uses a Portuguese mail template. (DT 107411)
Workaround: Change the value of the name field to $inbox.
If you change the organizer data synchronization settings after you add a user account, when a user activates a
device, organizer data synchronization can occur twice. (SDR 358491)
Workaround: Wait an hour after adding a user account and changing the organizer data synchronization settings
before activating the device.
BlackBerry Client for IBM Lotus Sametime known issues
If multiple BlackBerry® device users exist with similar user names, incorrect contacts might be added to the users'
contact lists. (SDR 186581)
Workaround: When adding contacts, instruct users to select the user name from the Lookup list.
Release Notes
Known issues
27
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