
BlackBerry Synchronization Service known issues
In certain circumstances, when backing up PIN messages for a particular user account, the BlackBerry
Synchronization Service stops responding. (DT 796168)
The log files for organizer data synchronization indicate an error but do not indicate which calendar entry causes
the error. (DT 788365)
BlackBerry Web Desktop Manager known issues
When a BlackBerry® device user uses BlackBerry® Web Desktop Manager to switch to another BlackBerry device,
when BlackBerry Web Desktop Manager requests that the user connect the old device to back up their data but
the user does not connect the old device, the user can still continue with the switch device process. As a result,
BlackBerry Web Desktop Manager tries to back up the data that is on the new device and activates the new device
even though it has not restored the data from the old device. (DT 605246)
High availability known issues
If the BlackBerry® Enterprise Server fails over, certain features in BlackBerry® Desktop Software (for example,
importing a Notes .ID file), no longer work. (DT 1212601)
Workaround: Restart the BlackBerry Messaging Agent on the BlackBerry Enterprise Server that is active while the
issue is occurring.
If you configured the BlackBerry Enterprise Server for high availability and the BlackBerry Enterprise Server stops
responding while loading users, the BlackBerry Enterprise Server might still report 100% health. (DT 890306)
Logging known issues
The BlackBerry® Enterprise Server writes Notes API exceptions to its log file as though the expections were
BlackBerry Enterprise Server exceptions. (DT 1274689)
If you activate a BlackBerry device with the Middle East language pack on BlackBerry Enterprise Server 5.0 SP2 or
later, change the input language on the device to Arabic, and turn on logging for BlackBerry® Messenger using an
IT policy rule in the BlackBerry Administration Service (set the Disable BlackBerry Messenger Wireless
Synchronization IT policy rule from the PIM Synchronization policy group to No), when you send a message in
Arabic to another device using BlackBerry Messenger, the log displays the Arabic characters as question marks in
the message. (DT 1014073)
Release Notes
BlackBerry Synchronization Service known issues
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