
Workaround: In the BlackBerry Administration Service, configure the BlackBerry Enterprise Server to support rich
text formatting and inline images in email messages.
The BlackBerry Messaging Agent does not send messages that include .vcf file attachments that are larger than
127 KB to a device. (DT 306156)
Workaround:
1. Click Start > Run.
2. Type regedit.
3. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research
In Motion\BlackBerry Enterprise Server\Dispatcher.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE
\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Dispatcher.
4. Create a DWORD key named MaxUncompDataSizeBytes.
5. Change the value of the key to the maximum size, in bytes, of .vcf file attachments that you want the BlackBerry
Messaging Agent to send to a device. The default value is 130048 bytes (127 KB).
6. Restart the BlackBerry Dispatcher service.
BlackBerry Monitoring Service known issues
If the BlackBerry® Monitoring Service database includes tables with NULL values, the BlackBerry Threshold Analysis
Tool cannot run. (DT 1103114)
If you set the Regional and Language settings on the computer to German (Austria), the BlackBerry Threshold
Analysis Tool cannot run. (DT 1094072)
You cannot monitor the BlackBerry® Enterprise Server using SNMPc. (DT 1061857)
The BlackBerry Monitoring Service adds duplicate entries to the BlackBerry Monitoring Service database until the
size limit is reached, which can cause the BlackBerry Monitoring Service to stop responding. (DT 1040956)
If you uncheck the Create daily log folder option in the BlackBerry Configuration Panel, the BlackBerry Monitoring
Service writes each log line in a separate file. (DT 1032103)
If a threshold is triggered before or during a failover event, the alarms are not removed from the alarm panel after
the failover event. (DT 1019154)
Workaround: Restart the BlackBerry Monitoring Service.
Alarms are not removed from the alarm panel after a user threshold is passed. (DT 1016300)
Release Notes
BlackBerry Monitoring Service known issues
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