Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Manual de usuario descargar pdf (Pagina 48)

If you delete a threshold for a user account or component data item that is in an alarm state, the alarm clears but a pass

notification is not sent. As a result, an incorrect Fail message displays for a data item that is no longer in a failed state. (DT

440939, SDR 280608)

When you perform a ping test from the BlackBerry Monitoring Service console for a BlackBerry device that is connected to the

BlackBerry Enterprise Server using a Wi-Fi® connection, the ping test fails. (DT 440928, SDR 291862)

If you turn off support for 8.3 file paths on the computer (by setting the HKLM\SYSTEM\CurrentControlSet\Control\FileSystem

\NtfsDisable8dot3NameCreation registry key to 1), when you install the BlackBerry Monitoring Service, the web.keystore is

not created. (DT 394681)

Workaround:

1. Configure the computer to support 8.3 file paths.

2. At a command prompt, run the following command: "C:\Program Files\Research In Motion\BlackBerry Enterprise

Server\Monitoring Service\bin\webGenKey.bat" C:\PROGRA~1\Java\jdk1.6.0_15 C:\PROGRA~1\Research In

Motion\BlackBerry Enterprise Server\Monitoring Service\ besbms SDS-BES19.SDS.SW.RIM.NET.

If you configure the BlackBerry Monitoring Service console to use DST, the BlackBerry Monitoring Service console displays

the message time stamps as one hour after the alarm panel message time stamps. (DT 347442, SDR 362633)

Workaround: Restart all BlackBerry Monitoring Service services and refresh the browser.

In certain circumstances, SMS notification messages are not sent to users’ BlackBerry devices due to a large number of error

messages written in the BlackBerry Monitoring Service log file. (DT 339753)

After you configure a user time-based threshold, the BlackBerry Monitoring Service writes error messages to the BBMS-DCS

log file. (DT 317931)

In certain circumstances, an HTTP 500 error message is displayed when you try to log into the BlackBerry Monitoring Service.

(DT 315939)

Workaround: Remove the bas-config.properties file from the root directory.

If you do not type a value in the SNMP community name field and click Test Configuration Settings, the BlackBerry Monitoring

Service displays an exception error message. (DT 231065)

In certain circumstances, the total user count in the BlackBerry Monitoring Service dashboard is not accurate. (DT 155295)

Workaround: Restart the BlackBerry Monitoring Service services.

Release Notes

BlackBerry Monitoring Service known issues

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Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Manual de usuario Pagina 48