Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manual de usuario descargar pdf (Pagina 39)

Troubleshooting the BlackBerry Enterprise Server

upgrade process

A third-party tool did not install successfully and the BlackBerry

Enterprise Server setup application closed

Possible solution

1. On the BlackBerry® Enterprise Server installation media, open the Tools folder.

2. Double-click the setup application file for the tool that you want to install.

3. Complete the instructions on the screen.

4. Restart the BlackBerry Enterprise Server setup application.

Previous version detected but no database available

When you start the setup application, the following message appears, and the setup application stops: "Previous version

detected but no database available."

Possible solution

The registry keys that identify the BlackBerry® Configuration Database must exist in the Registry Editor.

1. On the server that hosts the BlackBerry® Enterprise Server, on the taskbar, click Start > Run. Type regedit.

2. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.

3. Right-click Database. Click New > String Value.

4. Create the following case-sensitive String values if they do not already exist:

• DatabaseName: Right-click the new value. Click Modify. Set the Value data to the name of the BlackBerry

Configuration Database.

• DatabaseServerMachineName: Right-click the new value. Click Modify. Set the Value data to the computer

name of the server that hosts the BlackBerry Configuration Database.

5. Restart the setup application.

Upgrade Guide

Troubleshooting the BlackBerry Enterprise Server upgrade process

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Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manual de usuario Pagina 39