
Installation Considerations
24 Release Notes
Installation Considerations
Important! Effective with this release, the CA ARCserve RHA download image exceeds
the amount of free disk space available on a standard compact disk (CD). To copy the
download image to media, you must use a DVD or a flash drive.
Consider the following:
■
Ensure your screen resolution is set to 1024 x 768 or higher. Lower resolutions may
result in cropped screens.
■
On Japanese environments, the Launching Application dialog may appear in English.
To avoid this problem, ensure that the .NET Framework Japanese Language Pack
has been applied.
■
The required .NET 2.0 Framework is installed with the CA ARCserve RHA Control
Service installation procedure. However, if you try connecting to the Control Service
from another Windows machine where .NET 2.0 Framework is not installed, a
notification screen is displayed that provides you with a list of links from which you
may download and install the missing component. Two sets of links are provided:
■ To the Control Service machine
■ To the Microsoft website
From the appropriate set of links, choose the link for the machine you are using to
connect to the Control Service (32- or 64-bit).
■
When performing remote installation on Windows Server 2003 R2 and Windows
Server 2008 R2 systems, installation is limited to remote hosts on which the CA
ARCserve RHA Control Service is installed.
■
To avoid firewall issues, you should install or update the CA ARCserve RHA Engine
on Windows Server 2008 Master and Replica servers by running setup.exe locally,
and then disable the Verify CA ARCserve RHA Engine on Hosts option during
scenario creation. If you must remotely install the CA ARCserve RHA Engine on
these machines, you need to enable WMI traffic through the Windows Server 2008
Firewall, and then configure port 25000 on all Master and Replica machines. In
addition, if you are creating Hyper-V scenarios, you should also enable ICMP echo
messages on all Master, Replica, and Hyper-V guest machines so that CA ARCserve
RHA can successfully ping guest operating systems.
Note: We recommend using the Windows Firewall with Advanced Security MMC
snap-in. For more information about using the Windows Firewall with Advanced
Security MMC snap-in, see the Microsoft website.
Before remotely installing the CA ARCserve RHA Engine, enable WMI traffic through
the firewall:
1. From the Control Panel, open Security settings and then click Windows
Firewall.
The Windows Firewall Settings dialog opens.
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