Contents
1 About the BlackBerry Professional Software................................................................................................................ 3
Migrating to the BlackBerry Professional Software............................................................................................................... 3
2 Migrate to the BlackBerry Professional Software........................................................................................................ 5
3 Troubleshooting the installation process...................................................................................................................... 7
A third-party tool did not install successfully and the BlackBerry Professional Software setup application closed
........................................................................................................................................................................................................ 7
Failed to write License key to the Database. Refer to the installation log file for more information............................ 7
Previous version detected but no database available............................................................................................................ 7
The setup application prompts for access to the installation media for Microsoft .NET Framework version 1.1.......... 8
The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 8
Service failed to start, generating error 5305........................................................................................................................ 9
BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...................... 12
I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business
Server............................................................................................................................................................................................. 13
Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software.......................... 13
4 Adding user accounts......................................................................................................................................................... 15
Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 15
Add a user account...................................................................................................................................................................... 17
5 Legal notice.......................................................................................................................................................................... 19
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