Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE Guia de preparacion descargar pdf (Pagina 63)

Chapter 7

Troubleshooting

Chapter 7

About Troubleshooting

This chapter details common problems and troubleshooting methods for Google Apps

Connector for BlackBerry Enterprise Servers.

If your users are experiencing a problem with their BlackBerry connection to Google Apps, use

this chapter to help with troubleshooting. In most cases, there is a solution that will resolve

most problems. For more complex issues, this chapter includes tools for troubleshooting,

information to collect, and how to contact support for further help.

Using MFCMAPI to Troubleshoot

MFCMAPI is a third-party MAPI client utility, designed to assist administrators in

troubleshooting Microsoft Exchange and Outlook issues. You can use the MFCMAPI utility to

investigate issues with Google Apps Connector for BlackBerry Enterprise Server without

stopping the Controller service.

You can find more information about the MFCMAPI utility in the Microsoft Support Knowledge

Base:

http://support.microsoft.com/kb/291794

To install MFCMAPI on your Google Apps Connector server, download the MFCMAPI utility

from CodePlex:

http://mfcmapi.codeplex.com/

To investigate issues using the MFCMAPI utility:

1. Connect to your Google Apps Connector server with a remote desktop console session

with the command line flag:

•

mstsc /console

(for Windows XP SP2)

•

mstsc /admin

(for XP SP3/Vista/Windows 7)

2. Launch MFCMAPI.

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Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE Guia de preparacion Pagina 63