Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manual de usuario

OpenScape OfficeSolution OverviewOpenScape Office UCC solution includesUCVoiceMobilityCCCollaborationVideoMessagingServer-basedAll-in-oneapplianceOR

OpenScape Office V3HighlightsEnhanced IntegrationOpen Directory Service enhancementsApplication LauncherMicrosoft 365 supportEnhanced User ExperienceN

OpenScape OfficeThe All-in-one UC Solution to Your Communications Issues!OpenScape OfficeDrag & Drop ConferencingLive Call RecordingIntegrated Pre

OpenScape Office Integrated Contact Center - Improving Customer ServicesOpenScape Office Contact Center Integrated Multi Channel Contact Center Deli

OpenScape OfficeContact Center - Improve First Call Resolution and Customer ServiceContact Center Callsvoice, fax & emailOpenScape OfficeTeam Info

OpenScape Office What’s new with HiPath 3000 V9?Expanded deployment choices with HiPath 3000 V9 HiPath 3000 V9 delivers the platform foundation for Op

OpenScape OfficeEnhanced set of UC user clientsDesktop Client myPortal for Desktopused by office workerswith their favorite OS(Windows & MAC)Mobi

myPortal for Desktop OpenScape Office UC Client for your DesktopmyPortal for Desktop – Desktop UC Client for Windows and MAC OS myPortal for Desktop

myPortal for Mobile OpenScape Office UC Mobility for smartphonesmyPortal for Mobile, the browser based solution for mobile phone myPortal for Mobile

myPortal for Tablet OpenScape Office UC Mobility for Tablets myPortal for Tablets, the browser based solution for tablet device myPortal for Tablet

OpenScape Office V3Customer PresentationOct. 2013

OpenScape Office UCCIntegration of OpenScape Web Collaboration Services OpenScape Web Collaboration launched via OpenScape Office User Interface More

OpenScape OfficeUC clients for special use… myAgentused by Contact Center Agentsand their Supervisors myAttendantused at the switchboard, at the rec

OpenStage Gate ViewIntegrated surveillance solution with OpenScape Office OpenStage Gate View - deliver affordable surveillance for SMBOpenStage Gate

OpenScape Office HiPath Cordless IP – reachable throughout the companyHiPath Cordless IP – Mobility with DECT- QualityBSIP 1OpenStage SL4 professional

UC enabled Devices and Voice Clients OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80Soft ClientsMobile UC & FMC-ClientsWLAN and I

OpenScape OfficeOpen Approach – Easy integration into ITSoftware based UCC solutions – Integration and InterfacesSIP“The Open Approach” – Enabling IT

OpenScape Office Application Launcher – Integration into Business Processes OpenScape Office Application Launcher – Improved Customer ServicesOpenScap

OpenScape OfficeIntroducing Open Directory Services…Open Directory Services for business process integrationOpen Directory Service (ODS) is an embedde

 SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN) The SIP protoco

OpenScape OfficeOpen SIP Architecture for MX&LX SubscribersSupport of additional features for SIP subscribersGet 3rd Party SIP Devices certified v

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OpenScape OfficeInterfaces & Integration in detailContinuous support of the latest releases & versionsCopyright © Unify GmbH & Co. KG 2013

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OpenScape OfficeSolution OverviewOpenScape Office UCC solution includesUCVoiceMobilityCCCollaborationVideoMessagingServer-basedAll-in-oneapplianceOR

Extended UCC DomainExplained…UCC Networking Explained“UCC Networking involves multiple locations running OpenScape Office and behaving as if there are

OpenScape OfficeUCC Features in the Network Voice supported presence management (presence visibility) Network-wide call status (ringing, on call, ac

VirtualizationEnabling Always On ITHow the market leader VMware explains virtualization for SMBs? Virtualization for Small and Midsize Business…and it

VirtualizationEnabling Always On ITOpenScape Office LX and OpenScape Office HXsoftware based SMB UCC solutions allowing virtualization servicesOpenSca

OpenScape OfficeSurvivability options Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines Detect

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OpenScape OfficeNetworking addresses Multiple networked OpenScape Office MX OpenScape Office HX networked with HiPath 3000 V9 Mixed OpenScape Offic

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OpenScape Office NetworkingUse Case – CampusOpenScape OfficeCampus Szenario Examples of a Campus deployment include: Small Startup Company with two

OpenScape Office NetworkingUse Case – Regional / National OpenScape Office in each location (city, region) Interconnected via ITSP or Internet, usin

OpenScape Office NetworkingUse Case – International OpenScape Office in each country / office / building Internet access (UC interworking via XMPP s

OpenScape Office NetworkingUse Case – HiPath 3000 as a GatewayOpenScape OfficeHiPath 3000 as a Gateway OpenScape Office and HiPath 3000 in the offic

OpenScape Office NetworkingUse Case – Network UCC with existing HiPath 3000 voice platformOpenScape OfficeNetwork UCC with HiPath 3000 V9 OpenScape

OpenScape Office NetworkingSzenario – Social Media Integration (mit XMPP*)OpenScape OfficeSocial Media Integration* XMPP: Extensible Messaging und Pre

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TES Aviation GroupOpenScape OfficeSolution OpenScape Office MX – unified communications and critical data network capabilities in an easy to install

Merkana Travel AgencyOpenScape OfficeSolution OpenScape Office MX – unified communications solution with integrated OpenScape Office Contact Center s

OpenScape Office Why the customers like the product“OpenScape Office MX provides great value to our SMB customers because it offers the full benefits

Five Megatrends Shaping SMB CommunicationsUser needsCompany owner needsConsumerizationSocialCollaborationReliability andSecurityFlexibleDeploymentUser

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OpenScape Office What the analysts are saying Gartner - Unify’s strong standingOpenScape OfficeStrong position – 2nd year in a row SMBs across Wester

OpenScape OfficeSimply the best Unified Communication and Collaboration solutions for SMBsThe most complete All-in-One UC offering for SMBs including

OpenScape Office With UCC for SMBs into the future…OpenScape Office fits the needs of SMB customers with consistent user experience in collaboration,

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UnifyFeature detailsCopyright © Unify GmbH & Co. KG 2013. All rights reserved.55

myPortal for Outlook Increase revenue opportunity, increase productivityA familiar, single view of all emails, faxes, etc. in one portalInstall a sim

Integrated Presence Increase productivity and satisfactionSee who is already on another call Set presence status via your Outlook calendarIncrease pro

Drag & Drop Conferencing and Web CollaborationDecrease operational cost, increase productivity, save travel expensesInstantly start a voice confer

One Number ServiceIncrease productivity, decrease training costsControl how calls are routed depending on your presence statusGive out one number, not

A Day in the Life of an SMB user……APPLICATIONNETWORKThroughout all this the SMB user is able to seamlessly and automatically switch between devices, m

Directory Access Increase productivity and employee satisfactionFind contacts quickly and easily with combined directory searchingCentral directory c

Personal NotificationsIncrease productivity, decrease training costsAlways know when you have received an incoming voice or faxmessageChoose how and w

Visible Voicemail Increase productivity, improve workflowPrioritize voice messages. Know which message to respond to first before even listening to th

Fax BoxIncrease productivity, improve workflowReceive, view, and manage fax messagesas they come inForward, save, and file fax messages as neededUse a

Instant MessagingIncrease productivity and employee satisfactionQuickly communicate with contacts from your Favorites listCommunicate in real time wit

Call Pop-ups and Live Call RecordingIncrease response time and satisfactionBe immediately informed when important calls come throughRecord important l

Personal AutoAttendantIncrease productivity, decrease training costsWhen you are unavailable, allow your customers to talk to a colleague or assistant

Call JournalIncrease productivity, improve workflowYour call journal displays your call history. Don’t go crazy trying to remember who you have calle

Favorites ListIncrease productivity and employee satisfactionSee all your Favorites independent from their office location in one view; IM or call the

Click to Dial from any ApplicationIncrease productivity and improve response timeCall a contact directly from a number that is displayed in any applic

Driving the SMB agenda The SMB needsKey employees perform multiple tasks to keep the business running.How can I make employeesmore productive?On-the-m

Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy useOffice RoamersRoad WarriorsRemote Working WLAN: Voice &

Call Me!Increase Reachability and ResponsivenessForward all incoming calls to your mobile or home number in 10 secondsNever miss a call, and don’t wor

Social Media IntegrationContact your business partners more efficientBusiness PartnerOpenScape Office UserAdd your business partners to your favorites

myAttendantIncrease productivity, decrease training costsSee the entire presence status of everyone in the company; manage and control callsTransfer c

myAgent (Contact Center Client)Increase productivity, decrease training costsAgent functionsContact Center callsTeaminformationArrange agent desktop c

Platform OverviewOpenScape Office MXAll-in-One UC appliance for up to 150 usersModular and Scalable System UnitRack mounted housing supporting the ne

Interfaces, Devices, and FunctionsOpenScape Office MX4 BRI –Interfaces 1 PRI -Interface 4 analog Interfaces4-Gigabit LAN - PortsLAN SwitchHard di

Platform OverviewOpenScape Office LXPure Software UCC solution for up to 500 usersHardware requirements Linux Server, must be certified for SUSE Linu

Platform OverviewOpenScape Office HXSoftware-based UC solution for HiPath 3000 deploymentsHardware requirements Linux Server, must be certified for S

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Driving the SMB agenda OpenScape Office - Moving to unified communications (UC)On-the-moveMulti-tasking Growing rapidlyRising costs User expectations

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