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Configuring authentication to the BlackBerry MDS Integration Service database.......................................................... 28
6 Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on
the existing host computer............................................................................................................................................... 29
Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the
existing host computer............................................................................................................................................................... 29
Stop the BlackBerry Professional Software services.............................................................................................................. 29
Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the existing host
computer....................................................................................................................................................................................... 30
Improve the startup performance of the BlackBerry Enterprise Server after the upgrade.............................................. 30
7 Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on
a new host computer.......................................................................................................................................................... 31
Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new
host computer.............................................................................................................................................................................. 31
Configuring the local permissions on the new host computer............................................................................................. 31
Moving the BlackBerry Configuration Database to the new host computer..................................................................... 32
Stop the BlackBerry Professional Software services.............................................................................................................. 32
Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new host computer
........................................................................................................................................................................................................ 33
Improve the startup performance of the BlackBerry Enterprise Server after the upgrade.............................................. 33
8 Troubleshooting the BlackBerry Enterprise Server upgrade process...................................................................... 35
A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed.......... 35
Previous version detected but no database available............................................................................................................ 35
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005...... 36
The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 36
You cannot resolve errors that occur when you move users................................................................................................. 36
You encounter errors when you try to upgrade the BlackBerry Configuration Database............................................... 37
The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1
........................................................................................................................................................................................................ 37
Service failed to start, generating error 5305........................................................................................................................ 37
BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...................... 41
I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business
Server............................................................................................................................................................................................. 41
Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software.......................... 42
- Upgrade Guide 1
- SWD-356206-0912100551-001 2
- Contents 3
- BlackBerry Enterprise Server 7
- System requirements 11
- Supported environments 17
- Unsupported environments 19
- Verify the existing CAL key 22
- Database 30
- Configuration Database 39
- Task Steps 46
- Configure a network drive 48
- Glossary 59
- Extensible Markup Language 61
- Legal notice 63
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